Revinate Reputation

Open Revinate Reputation each morning to a single queue of guest comments pulled from the major review sites and your connected social pages. Triage by rating, source, or language, then use saved reply templates to handle straightforward cases in seconds. Personalize where it matters by pulling in stay details, and assign follow‑ups to housekeeping, front desk, or F&B with due dates so nothing slips. Tag themes like cleanliness or Wi‑Fi to build trend lines automatically, and use auto‑translation to respond in the guest’s language. Track SLAs, monitor which replies improve satisfaction, and export a daily digest for your GM and department heads.

Connect Facebook, Instagram, and other social accounts to manage community engagement without bouncing between tabs. Schedule posts with approvals, attach media, and add UTM tracking to measure downstream bookings. Watch a live stream of comments, DMs, and mentions; route issues as tasks; and use quick replies for common questions like parking or late checkout. Pull engagement and audience insights by property or cluster, compare week‑over‑week performance, and set alerts for unusual spikes so you can jump on trending topics—or contain a brewing complaint—fast.

Turn feedback into a system, not a surprise. Launch post‑stay and mid‑stay surveys in minutes with ready‑made templates and your own question library. Build logic so guests only see what’s relevant, add images or short clips to clarify questions, and publish across email, your website (embed or intercept), social posts, kiosks at the lobby, or even by phone. Mobile‑optimized layouts mean guests can complete on any device, and offline collection keeps data flowing at events or in poor signal areas. Create memorable custom URLs for on‑property signage and QR codes. When results land, trigger thank‑you notes, service recovery workflows, or review prompts based on score and sentiment.

Use real‑time analytics to move from anecdotes to action. Combine structured ratings with open‑text insights, slice by room type, stay date, channel, or market, and watch sentiment shift after you roll out a change. Compare properties to spot best practices, and build 360‑degree feedback reports for owners and brand teams. Share weekly scorecards to celebrate wins, coach teams with concrete examples, and prioritize fixes that measurably lift rankings and revenue. With one environment for listening, responding, surveying, and improving, you close the loop from voice of guest to operational change—every day.